FAQ's
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Important - Delivery, Oil and Fuel: This unit cannot be lifted by hand, it comes disassembled in 4 major sections and is shipped with no hydraulic oil or engine oil or fuel, some assembly is required and the hydraulic lines need to be connected. Due to the size of this product, in some instances, customers may be required to pick it up from a designated courier depot, as delivery to their nominated addresses may not be possible. Couriers deliver to the building entrance only and may require your assistance unloading from the vehicle. This unit is not suitable to be registered for road use.A forklift will be required to unload at the destination.If you are collecting this item please ensure your vehicle can carry: 220cm x 60cm x 55cm - 310kgHard wood requires higher splitting forces, so may not be suitable up to the maximum rated diameter.