Although these products are designed to withstand mild weather conditions including light winds and rain, they are not designed to be used as a permanent or semi-permanent structure but rather as an occasional use item.The structure can be used for day or night events but not left erected for more than one day.Due to the size of this item it is not possible to determine the type of fixing that may be required in all circumstances and uses. It is important for the user to determine how and where the item is used and to be aware that the structure needs to be adequately secured to prevent damage to the structure and/or injury to people due to wind. In some circumstances (eg: wind-sheltered courtyards) it may be adequate to use sandbags and light guy ropes to secure the item. The user must keep in mind that this item has a large surface area and may need to be guyed down to other fixed structures, heavy sandbags, or a combination of both to prevent damage from wind. The adequate measures required to secure the structure under the circumstances of its use are left to the user to decide.Limited Liability: In no event shall Seller be liable for any accidental, consequential, incidental or indirect damages of any kind (including without limitation, damages for loss of business etc) arising out of the use or of the inability to use the product. In no event shall Seller's liability for any claims whether in contract, tort or other theory of liability exceed the purchase price of the products unless such limitation of liability is otherwise prohibited by law.Please note: This item can only be shipped to a postal address, NOT a P.O box. Please ensure your address details, complete with contact number, are updated in your account.
FAQ's
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.