FAQ's
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Please note: This shade sail is constructed using high-quality stitching, which includes visible seams. The seams enhance durability and ensure long-lasting performance. Images are for illustration purposes only.The warranty excludes coverage for damage resulting from over-tightening or excessive stress and damage caused by storms or high winds. Additionally, wear from contact with roofs, branches, and similar objects is not covered. No mounting hardware or poles are included. The sizes provided are measured from the corner mounts, and installation must be performed at a minimum angle of 25 degrees.