FAQ's
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Trampoline sizes are are measured on the overall outside diameter of the frame, not the mat. Please ensure your trampoline is the correct diameter for this net, as well as having the correct number of net enclosure posts. Net height is 180cm for 16ft trampoline and 160cm for rest of the sizes. Please choose your product carefully. Incorrectly purchased items will only be accepted for store credit if they are returned to us at the buyers' expense, in their original condition and packaging, exhibiting no sign of testing, nor use, and subject to a 30% re-stocking fee on the purchase price of the product.